At Eachdaykart.in, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We have established a comprehensive refund policy to address various situations and ensure customer confidence. Please review the following guidelines regarding refunds and exchanges:
Product Unavailability: If, by any chance, the product you ordered is not available, we sincerely apologize for the inconvenience caused. In such cases, we will take immediate action to initiate a full refund of the amount you paid. The refund will be processed through the same payment method used during the purchase. We aim to ensure a hassle-free refund process for unavailable products and will notify you via a direct phone call or email regarding the refund initiation.
Damaged or Incorrect Orders: We take great care in packaging and delivering your orders, but if you receive a damaged product or an incorrect item, we sincerely apologize for the inconvenience. Our team is dedicated to resolving such issues promptly through an exchange process. Please contact our customer support team immediately upon receiving the goods to report any damage or incorrect item. Our representatives will guide you through the necessary steps to facilitate a smooth exchange. Our goal is to provide you with a suitable replacement and ensure your satisfaction.
To ensure a successful exchange, we kindly request that you return the product in its original packaging, unused, and in a resalable condition. Our customer support team will provide you with specific instructions to ensure a smooth exchange process.
General Guidelines for Refunds and Exchanges: To ensure fairness and transparency in our refund and exchange process, please adhere to the following guidelines:
Timely Intimation: It is essential to inform us immediately after receiving the goods if you wish to initiate an exchange due to damage or an incorrect item. Prompt communication allows us to address the issue promptly and provide a satisfactory resolution.
Proof of Purchase: To proceed with the exchange, please provide proof of purchase, such as the order confirmation email or invoice. This helps us verify your transaction and ensures an accurate process.
Unused Products: The product being returned for an exchange should be unused and in the same condition as when it was delivered. We kindly request that you refrain from using the product and keep it in its original condition to facilitate the exchange process.
Original Packaging: Please return the product in its original packaging, including any accessories or accompanying materials. This helps us assess the product's condition and ensures a seamless exchange process.
Damaged, Faulty, or Incorrect Items: If the product is damaged, faulty, or incorrect, we will gladly replace it with the same item if available in our inventory. In the event that the same product is not in stock, we will offer you an alternative product of equal value. Shipping costs associated with the replacement will be borne by Eachdaykart.in.
Please note that refunds are only applicable when the product is unavailable at the time of purchase. For damaged or incorrect items, we will initiate an exchange process to provide you with a suitable replacement.
To initiate the exchange process or for any further inquiries regarding refunds and exchanges, we encourage you to contact our dedicated customer support team. Our representatives are available during business hours (Monday to Friday, from 0900 to 1400 hrs) and can be reached at +91 9030750203
We are committed to resolving any issues promptly and ensuring your satisfaction with each purchase made at Eachdaykart.in.